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KANCHAN AHUJA Lily Villa, twelfth Road, Chembur, Mumbai †400 071 Phone Nos: (R)022-25217372 (M) 98207 10041 Email : [emailâ protected] com Currently persuing Masters in the executives from K J Somaiya Institute of the board Batch †2008-2011 Objective: To make sure about a difficult and remunerating position inside a trustworthy organization offering self-awareness openings dependent on execution. Work Experience: HSBC Bank : Designation: Premier Service Manager Nov 2005 †Aug 2007 Job Role: Portfolio the board of Premier Customers. Developing and extending client connections through powerful relationship the board, with uncommon spotlight on the examination and fulfillment of Customers’ money related just as venture needs and goals. |Profile: | |†¢ Sales †Going on deals calls to existing just as new clients to develop connections and get referrals to source new | |business for motivation behind accomplishing business targets. | |†¢ Analytical Skills-Identification of chances and overseeing associations with top bank clients for strategically pitching | |to the customer through deals of risk items (reserve funds, current records and term stores) just as outsider | |products like Mutual Funds, Insurance (Life and General) | |†¢ Customer Service †Ensure astounding help conveyance by keeping up TAT for Client inquiries, proactive assistance | |interactions with Clients. | |†¢ Record keeping †Update the customer subtleties and guide all customer connections to show up at fam ily/family relationship | |value size anytime. | |†¢ Time the executives †Accurate and ideal announcing of documentation and expectations for all new customer acquisitions on a | |weekly premise. | |†¢ Co-appointment Liaising with item and operations groups to guarantee consistence of procedure streams and documentation. | |†¢ Provide research on speculation designs for customers and show up at an open door sheet. | |†¢ Operations †Handling outward and internal settlements | Aviva Life Insurance India Pvt Ltd. (Walk 2005 †Nov 2005) Designation: Manager Sales Private Banking and Assets Team (ABN AMRO BANK) An extremely short stretch wherein I was answerable for deals of extra security plans to the Private financial customers and the charge card holders of ABN AMRO Bank through my business group of 8 individuals. Ability †CONVERTING LEADS, TEAM MANAGEMENT and CO-ORDINATION Standard Chartered Bank. (fifteenth May 2003 â€31st October 2004) Assignment: Personal Financial Consultant †Retail Banking Division Profile:Sales ? Accomplishing the Targets set regarding item blend and the planned strategically pitch targets. ? Concentrate on income creating items for the bank for the most part Insurance and Mutual Funds. ? Lodging credit prompts be created and sent to the Executives and guaranteeing consistent subsequent meet-ups with the advance group and the clients guaranteeing smooth stream and conclusion of arrangements. ? Being the Housing advance hero consistent subsequent meet-ups with the individual group for leads and effective terminations. ? Refreshing and keeping up all Sales MIS (Calls, Prospects, Attritions, and so on. Relationship Management ? Giving the BEST CUSTOMER SERVICE to the current clients. This would incorporate guaranteeing goals/most ideal answer for the inquiries raised, bringing about the client maintenance inside the set rules of my organization. ? Building up relations with new clients by pre senting all the items (Asset and Liability items) guaranteeing enduring relationship with the bank. ? Producing new business to accomplish characterized deals targets. ? Building and extending associations with existing Customers to accomplish increment in portion of wallet and incomes. Giving proficient client support to accomplish a high level of consumer loyalty and maintenance. ? Dealing with the portfolio to de-chance against whittling down and accomplish strength of book. ? Having total information on the client base as far as the profile, socioeconomics and psychographics and resources in the Bank and in different spots. Baazee. com (I) Pvt. Ltd: ninth March 2000 †ninth May 2003 (3 years) Designation : Sr. Client assistance Executive Reporting : CFO and Asst. Chief Collection. Reason : To guarantee the Company’s Best Interest and its Customers are secured consistently. As a client support official I am answerable for keeping up characterized individual gauges and working monetarily and effectively in the quest for the accompanying. Occupation Profile: †¢ Team the board and preparing. †¢ Weekly/month to month MIS age. †¢ Regular update to the administration so as to comprehend, change and smooth out procedures improving client experience online followed by usage. †¢ Query dealing with, Customer fulfillment and maintenance. †¢ Administration of TALISMA, an e-CRM Solution. Making standard reactions and Work Flow for Customer Care Team. †¢ Revenue Capture. †¢ Conducted Surveys and Generating reports identifying with Customer Satisfaction, Ratio of satisfaction on ordinary premise, changing patterns and tending to client concerns. †¢ Consistently checking Vendor Performance based of boundaries of administration lev els, satisfaction proportion. Accomplishments: †¢ Solely Handled NATIONAL PROMOTIONS â€Å"November Dhamaka 2000†and IT Festival for August-September 2001, End-to-End Process. Counting Uploads of sales, pre and post conclusion methodology and satisfaction of closeouts. Taken care of numerous errands one after another proficiently and with Good Results. The errands included coordinations; Image altering for transfers on the site, quality confirmation of the information transferred on the site, Resolving alloted sends in Talisma inside the specified period. †¢ Overachieved Revenue targets reliably. †¢ Provided recommendations for the procedures being followed inside, which have been valued and joined as a standard procedures inside the group. †¢ Assisted in Developing Mobiles, IT and Travel classifications bringing about high number of satisfaction (Sales). Granted as the Best Customer Care Executive and Employee for the Year 2000 and 2001. In view of Online Research brought all through calling and everyday client cooperations accumulated significant bits of knowledge, which have now been joined in the web composition. Grapple Holidays Pvt. Ltd (Time Share gathering): December 1999 till February 2000 Designation : Customer Service Executive Responsibilities: †¢ Provide data about the accessible bundles and different plans. Oblige an appropriate bundle for various clients, according to the spending necessity. Proactive Calls to individuals refreshing them about the most recent plans and offers. †¢ Keeping a track of advantages/occasions used by the client during the legitimacy time frame. Capabilities †Graduated from Mumbai University-Year 1999(H. R College Of Commerce and Economics) Personal Information Date of Birth: fourteenth October 1978 Marital Status: Married ( Dec ‘ 04 ) Spouse : Advocate Vishal Puri References: Mr. Anupam SanghaviMr. Sai Pratyush Siesta Hospitality Services Pvt LtdQuotrro BPO Solutions Chie f Operating officerGeneral Manager Phone: (M) 98200 01858 ; 9987204401Phone: (M) 9910225558 KANCHAN AHUJA.